{"id":918,"date":"2025-01-03T19:37:04","date_gmt":"2025-01-03T18:37:04","guid":{"rendered":"https:\/\/ablackcatsoftware.com\/?page_id=918"},"modified":"2026-01-08T12:40:13","modified_gmt":"2026-01-08T11:40:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/ablackcatsoftware.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n \n Frequently Asked Questions <\/span>\n\n \n \n <\/span>\n <\/h2>\n<\/div>\n\n <\/div>\n
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Can we help you?<\/h3>

Find answers to the most common questions about our products and services. Save time and get the information you need all in one place.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n \n

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\n \n How do I link the license key for NinjaTrader 8? <\/span>\n\n \n \n <\/span>\n <\/h3>\n<\/div>\n\n <\/div>\n
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AbcSoftware operates with a proprietary authentication system that provides impenetrable security and automatically links<\/strong> the product to your PC.<\/p>\n

When we purchase a product, we will receive an email with an initial license key<\/strong>. That license key must be entered into the product parameters.<\/p>\n

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License keys are also available in your account profile on the website.<\/p>\n

\"\"<\/a>Automatically, the initial license key<\/strong> will be linked to your PC by encoding a unique identifier.<\/p>\n

Keep the initial license key<\/strong> for any possible future changes to your PC so that you can update your license key accordingly.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n \n

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\n \n What happens if my product was already activated and stops working? <\/span>\n\n \n \n <\/span>\n <\/h3>\n<\/div>\n\n <\/div>\n
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In the error window, a message appears indicating what is happening. It could be due to one of three reasons:<\/p>\n

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  1. You did not enter your key in the settings<\/strong>, please enter it.<\/li>\n
  2. The message is License not found<\/strong>, meaning your machine ID or any other element that AbcSoftware's software uses to authenticate you has changed.<\/li>\n<\/ol>\n